Effective Date: August 1, 2023
Hill Cigar Co. is a DBA of TJKG LLC, a Missouri limited liability company.
We strive to ensure every cigar arrives fresh and in excellent condition. Because cigars are perishable and sensitive to handling, all sales are final. However, we will review refund or store credit requests for damaged or incorrect orders on a case-by-case basis.
If your order arrives damaged or contains incorrect items, please:
We may issue a refund or store credit if the damage is verified. However, we reserve the right to refuse any refund or credit at our sole discretion. This includes cases where damage appears to have occurred after delivery.
We do not issue replacements for cigars damaged due to improper storage after arrival.
Due to federal law and product sensitivity, we do not accept returns on any tobacco products.
This includes:
Customers are responsible for inspecting their order upon arrival and reporting any issues promptly.
We do not offer exchanges. If we choose to issue a store credit, it will be:
We monitor returns and damage claims. Customers found abusing the policy (e.g., intentionally damaging cigars for refunds) may be denied future service and reported to the appropriate authorities.
To report a damaged or incorrect order, please reach out to:
Hill Cigar Co. (TJKG LLC)
5360 Southwest Ave
St. Louis, MO 63139
